Terms and Conditions


Terms and Conditions
  • Buffet Service
  • Minimum of 10 people required for delivered meals.
  • Prices do not include GST or Gratuity
  • Final Payment due on date of event
  • Invoice will be adjusted if nos. exceed quote.
  • Delivery Charges May apply
  • Cancellations no later than 72 hours prior to event
  • Additional Charge for Paper Products


Booking of less than 75
Final numbers required 48 hours prior

Bookings of 75 or more
25% non-refundable deposit required upon booking
Final nos. required 7 days prior additions will be accepted up to 48 hours prior.

15% service charge will be added for events that require extra setup, clearing and washing dishes.  (i.e. Weddings and Christmas Parties).

All prices include costs required for food and preparation only.  Gratuity will be gratefully accepted based on the level of service provided.  We will make every effort to ensure that your event is as memorable as it can be. 
 

 
Tipping and Gratuity Etiquette

Catering is very hard work! First, there are cooking classes to learn your craft and then taste testings with potential clients before you even book the job. Then there is: the preparation of the menu; shopping for the ingredients; preparing the food; loading the food into a delivery van; delivering the food; setting everything up; serving the food; and, finally, cleaning everything up and putting it all away. If anyone deserves a tip, a caterer definitely does! Caterer tipping is completely expected. So much so that most catering companies include a 15-18% “service charge” in their contracts. To put it simply, that is the tip! It is divided up amongst the workers who contributed to your event.

Now, if you have a service charge in your contract and the service the caterer provided was below par, not only should you discuss with the caterer that your expectations were not met and you want to knock down the tip percentage, but, you have every right to ask that the price of the event be amended, too!

As stated above, caterer tipping is usually included in the contract. HOWEVER, if it is not, and you were thrilled with the fabulous job your caterer did, discreetly presenting them with an envelope containing about 15% of the cost of the service when the event has concluded is totally acceptable.  Stick with 10% if they just met your expectations and did not exceed them, and, for anything less than that, you need to give the caterer nothing more than an earful!